HomeTERMS & CONDITIONS

TERMS & CONDITIONS

This website is operated and owned by GREENVALLEY PTY LTD (ABN 71 058 385 327).

  1. ACKNOWLEDGEMENT AND ACCEPTANCE
    1. These Terms and Conditions (“T&Cs”) apply to your access and use of this website (https://camphorboard.com.au), including any ordering, purchase and delivery of goods and services and payments conducted on this website (collectively referred to as “Website”).
    2. In these terms and conditions, the expressions “Greenvalley”, “we”, “us” and “our” are a reference to GREENVALLEY PTY LTD (ABN 71 058 385 327), its successors, assignees, associates and related bodies corporate (as defined in the Corporations Act 2001).
    3. By using this Website for any purpose, you agree and acknowledge to be bound by the terms and conditions, including any other policies and guidelines, contained herein this Website. Your use of this Website is subject to the T&Cs and if you do not agree with these T&Cs, please refrain from using this Website.
    4. These T&Cs are to be read in conjunction with any other terms, policies and guidelines contained in this Website, which may change from time to time without prior notice to you. We reserve our rights to amend the T&Cs and then latest version of the T&Cs will be available on this website. Your continued use and access to the Website represents that you agree to be bound by the T&Cs as amended from time to time without prior notice to you.
    5. By accessing or using our Website, you warrant and represent to us that you have read, understand and agree to be bound by these T&Cs and that:
      1. you are over the age of 18 years and/or you have the right, authority and legal capacity to enter into a legally binding agreement and to abide by these T&Cs; and
      2. you are not a competitor of ours and are not using our Website for reasons other than its intended purposes.
  2. DISCLAIMER
    1. We exercise caution to ensure that the information, including any text, graphic and links contained in this Website are accurate and updated, however, there could be typographical errors, incompleteness, inaccuracies and oversights in relation to any information provided on this Website. We reserve the right to amend any typographical errors, incompleteness, inaccuracies or oversights and to correct or update any content on the Website or cancel orders at any time without prior notice where an error has occurred. If we cancel an order because of our error on the Website, we will provide you with a full refund. If you notice that there is a typographical error, incompleteness, inaccuracy or oversight on this Website please contact us.
    2. We do not accept responsibility for any loss, damage, injury, expense or cost, however caused or incurred (including through negligence), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this website.
    3. We accept no responsibility for any equipment you use to access the website or any loss, damage, injury, expense or cost suffered to that equipment.
    4. We are not liable for any loss resulting from any action taken or reliance made by you on any content posted by us on this Website.
    5. We do not accept any liability for the accuracy or content of any material posted or transmitted by other users to our Website. We are not liable for any loss resulting from any action taken or reliance made by you on any content posted by another user.
    6. We do not accept any responsibility or liability for any content which you post or transmit to our Website, nor do we accept any responsibility for any use or misuse which you or any other users or guests make of content which you post or transmit to our Website.
    7. If you download any content from our website, you acknowledge that we are not liable to you for any loss, damage, injury, expense or cost, however caused or incurred, arising from the downloading or subsequent use of the downloaded content.
    8. You agree that we will be under no liability to you in respect of any loss, damage, injury, expense or cost (including indirect, special or consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly in respect of goods or services supplied over this Website.
  3. PRODUCTS
    1. We have made every effort to ensure that our product images and description accurately reflect the products offered by us and that the product you receive may vary dependent on the settings of your monitor and equipment used to view this Website.
    2. You acknowledge that the colour and pattern of the products shown in our images may vary from the product you receive due to the nature in the materials of our products.
    3. Unless stated otherwise, any additional products and accessories styled or shown in a product image are for display purposes only and are not included in the listed price. You must ensure that you carefully read the product title and description before purchasing anything from our Website. You may contact us if you are not certain what is included in the listed price on this Website.
    4. All orders placed through this Website are subject to availability. While we endeavour to fulfill your order, there may be circumstances the product ordered is not available. Where such circumstances arise and we cannot fulfill your order, we will notify you within reasonable time upon your purchase. We may refund your order or notify you of a delay in your order delivery.
  4. PRICING
    1. All prices contained in this Website are shown in Australian dollars (AUD) and are inclusive of GST, unless stated otherwise. All prices are correct as of publishing and are subject to change at any time without notice to you. We endeavour to publish the correct prices for all the products on this Website at all times. However, some prices may occasionally appear incorrectly or inconsistently on different Website pages. We will contact you should your order be affected by a pricing error prior to processing it.
    2. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this Website.
    3. Our listed prices are only for the product described and do not include any other charges which you may incur upon delivery and specifically the listed price does not include any delivery charges or any customs taxes and you should refer to the ‘Delivery’ section of our Website.
  5. PAYMENT
    1. We must receive full payment for your purchase when you place your order.
    2. Our accepted methods of payment include: Visa, Mastercard, Bank transfer, Paypal and similar payment facilities. By making payment in your preferred method, you agree to comply with any applicable terms and conditions of these payment providers. We reserve the right to vary our accepted payment methods at any time without notice to you.
  6. ORDERS
    1. Any order placed by you in this Website is an offer to purchase a particular product for the listed price (including the delivery and any charges) specified on this Website at the time you place your order.
    2. We reserve the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this Website, or an error in your order. We also reserve the right to request identification from you, including photo ID or any other such documentation for verification purposes before we allow your order to be processed.
  7. DELIVERY
    1. Once we receive full payment of your order, we will generally deliver your products within 1-5 business days. We endeavour to carefully package your goods to avoid them being damaged in transit. Should you be unhappy with the condition of your goods on delivery, please contact us immediately.
    2. All of our postage times contained in the Delivery section of our Website are estimates only. We will take all reasonable efforts to ensure we notify you by using the details you have provided in your order.
    3. We ship to the address and details provided by you in your order. Please ensure you enter your details correctly. We accept no liability for any incorrect shipping addresses supplied by you and no refunds will be offered, should you provide an incorrect shipping address.
    4. Please refer to our Delivery section of the Website for more information.
    5. Orders placed during any promotional periods may encounter a short delay in being dispatched, due to the high volume of orders.
    6. All delivery times are indicative only, and while we will use our best efforts to get your order to you as quickly as possible, we will contact you as soon as possible in the circumstance of an unavoidable delay.
  8. CANCELLATIONS AND REFUNDS
    1. Once your order has been placed you cannot cancel the order. Take note that we are unable to cancel or stop an order from being dispatched at your request.
    2. To the extent permitted by law, we provide no refunds if you have changed your mind on the products purchased from our Website.
    3. 8.3.Please refer to our Refund Policy contained in this Website for information on circumstances in which you may be entitled to a refund.
  9. RISK AND TITLE
    Products will not be dispatched until clear payment has been received. Title in the products will pass to you upon delivery of products and any risk of loss and damage of the products will pass on to you upon delivery.
  10. ONLINE ACCOUNTS
    1. We offer wholesalers the ability to create an online company account on our Website. Wholesalers must provide true and accurate information to create such online account.
    2. Online account holders are responsible for ensuring the confidentiality of your online account information, including the username and password and any content provided by you in doing so. We will assume that any person accessing your online account using your username and password is you.
    3. We are not liable for any loss or damage caused directly or indirectly by use of the online account created on this Website by you.
  11. INTELLECTUAL PROPERTY
    1. All contents of this Website, including without limitation, graphic images, photographs, user interfaces and logos contained on this Website are owned by us and are protected by intellectual property rights.
    2. Unless permitted under relevant intellectual property laws, no part of our Website or our Website contents shall be copied, reproduced, republished, presented in public, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise (including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Greenvalley.
  12. LIMITATION OF LIABILITY
    1. We do not accept responsibility for any loss, damage, injury, expense or cost, however caused or incurred (including through negligence), which you may directly or indirectly suffer in connection with your use of this Website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this Website.
    2. We accept no responsibility for any equipment you may use to access the Website or any loss, damage, injury, expense or cost suffered to that equipment.
    3. We are not liable for any loss resulting from any action taken or reliance made by you on any content published by us. You should make your own inquiries and seek independent advice from relevant industry professionals before acting or relying on any content which appears on our Website.
    4. We do not accept any liability for the accuracy or content of any material posted or transmitted by other users to our Website. We are not liable for any loss resulting from any action taken or reliance made by you on any content posted by another user.
    5. We do not accept any responsibility or liability for any content which you post or transmit to our Website, nor do we accept any responsibility for any use or misuse which you or any other users or guests make of content which you post or transmit to our Website.
    6. If you download any content from our website, you acknowledge that we are not liable to you for any loss, damage, injury, expense or cost, however caused or incurred, arising from the downloading or subsequent use of the downloaded content.
    7. You agree that we will be under no liability to you in respect of any loss, damage, injury, expense or cost (including indirect, special or consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly in respect of goods or services supplied over this Website.
    8. Where any legislation or Act implies in the T&Cs any term, condition or warranty, and that legislation or Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the T&C’s, however, the liability of us for any breach of such term, condition or warranty shall be limited, at the option of us to any one or more of the following:
      1. If the breach relates to goods:
        (i) the replacement of the goods or supply of equivalent goods;
        (ii) the repair of such goods;
        (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
        (iv) the payment of the cost of having the goods repaired.
  13. DISCLAIMER
    1. To the extent permitted by law, including non-excludable statutory obligations, neither Greenvalley, nor any of its employees or agents will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Website.
    2. To the extent permitted by law, Greenvalley expressly disclaims all warranties of any kind unless expressly stated on this Website or unless implied or required under the Australian Consumer Law.
  14. INDEMNITY
    By accessing or using this Website you agree to release and indemnify and hold Greenvalley and (as applicable) its affiliates, agents, and employees, harmless from and against any claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including legal fees on a full indemnity basis, arising from or in relation to your use or access of the Website, or a party acting on your behalf or arising out of your breach of these T&Cs, or your violation of any law or the rights of a third party.
  15. GENERAL
    1. We accept no liability for any failure to comply with these T&Cs where such failure is due to circumstances beyond our reasonable control. We will not be held liable for failure or any delay in performance
    2. Any failure or delay by Greenvalley in exercising a power or right (either wholly or partially) in relation to these T&Cs does not operate as a waiver or prevent Greenvalley from exercising that power or right or any other power or right.
    3. If any part of these T&Cs is determined by a court of competent jurisdiction to be invalid or unenforceable, that part shall be severed from the T&Cs and the remaining T&Cs shall remain in full force and effect.
    4. We reserve the right to termination of these T&Cs in our absolute discretion, at any time and without notice to you.
    5. These T&Cs do not confer an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between Greenvalley and you or any other party unless expressly stated otherwise.
    6. These T&Cs and our Privacy Policy (incorporated by these T&Cs), and any additional terms and conditions you may have agreed to as contained in this Website, make up the entire agreement, and supersede all prior written and oral agreements, representations, undertakings and understandings. Where there is an inconsistency between these T&Cs and any additional T&Cs, the additional T&Cs will prevail.
    7. These T&Cs are governed by the laws of the State of Victoria, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Victoria and its appellate courts. Although the Website may be accessed throughout Australia and overseas, we make no representations or warranties that its content complies with the laws (including intellectual property laws) of any country outside Australia. If you access this Website from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place you are located.

REFUND POLICY

Greenvalley strives to ensure that you are happy with the products your purchased. Our packaging team is dedicated to exercise caution in packaging your items to prevent any damage and deterioration in transit. We are confident that you will be thoroughly satisfied with your purchase from us. However, it’s always a better idea for everyone to have guidelines in place in case something happens.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.

If for some reason your products arrived damaged, please contact our team immediately, ideally within 2 business days of receipt, by phone 0402 787 827 or email to lin@greenvalleytimber.com.au and include your order number, contact details, photos and any relevant information regarding the issue so that we can fix this as soon as possible.

Returns, refunds, exchanges or repair requests must be accompanied with the following proof of purchase documents:

  • tax invoice; and
  • the payment details (refunds can only be paid to the original method payment used at your order purchase).

Upon receiving your information, we will investigate and provide you with information on how to return the product(s) for our inspection.  Unless the product(s) is found to have any problems for major failures, you are responsible for the shipping costs of returning the products to us. Any returned products must be in its original condition with secure packaging.

We do not offer refunds if:

  • you changed your mind about our products;
  • misused the product in any way that caused the problem;
  • knew of or were made aware of the faults before you bought the product;
  • asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.

Take note that if your refund is approved, we will refund using your original payment method or, where appropriate and at Greenvalley’s sole discretion, a store credit or a product exchange.

DELIVERY & SHIPPING

Your order will be packaged and shipped within our normal time frames (1 to 5 business days). Greenvalley is not responsible for the carrier’s postage times.

All of Greenvalley’s products are shipped to you via Australia Post, unless stated otherwise.

GENERAL DELIVERY INFORMATION

  • Shipping times may vary according to Australia Post’s time frames and does not include order processing time.
  • Tracking advice will be sent to your email once your order has been dispatched.
  • Orders generally take up to two business days to process before being shipped.
  • In some cases, we may need to contact you before your order can be shipped.
  • To ensure there is no delay, please respond to any email/phone call from our team.

SIGNATURE ON DELIVERY

All parcels generally require a signature when they are delivered. We recommend choosing a delivery address that you are commonly at during business hours.

If there is nobody authorised to sign for your parcel, the delivery driver will generally either:

  1. leave the parcel in a safe place; or,
  2. leave a delivery card notifying you of attempted delivery, and return the parcel to the nearest Australia Post for you to collect.

If you cannot find a parcel delivered by Australia Post, please contact them directly for further information on 13 11 18.

If you have any further questions about our delivery timeframes, please do not hesitate to contact us by email to lin@greenvalleytimber.com.au